Home Help
Help Topics

Our help section is designed to answer any questions you might have about dealing with us. Below is our comprehensive list of helpful information.

Dispatch Times

       Post Dispatch
       Can I Collect My Purchase From Theatrical Theads

Hire Costume Measurements

       How are your costumes measured?
       Chest, Waist and Hip measurements
       Length Measurement
       Inside Leg Measurement
       Sleeve Measurement
       Weight

Hire Costumes

       Hire Information Sheets
       Where do your Hire Costumes come from?
       How many costumes do you have?
       How do I reserve a costume for hire?
       Would you like a picture of us in your costume?
       How do you transport your hire costumes

Returns Policy

       How long do I have to return item?
       Do you accept Returns

Can I Collect My Purchase From Theatrical Theads
Slough. East Berkshire. Purchases can be collected at a pre-arranged time with either payment online or cash on collection. Theatrical Threads offer late night opening for last minute purchases for World Book Day, Roald Dahl Day and other events.

Post Dispatch
Theatrical Threads post at 4pm daily from Monday to Friday. Purchases made and paid for in full before 2:30pm will usually be dispatched the same day - subject to seasonal volumes. Based near Slough in East Berkshire, Theatrical Threads is ideally placed for the excellent road network.

Chest, Waist and Hip measurements
Our chest, waist and hip measurements have been taken from the side seams of the garment with the zip or hook & eye fastening closed.

How are your costumes measured?
Our costumes have all been "flat" measured either on a hanger or flat on a surface with a tape measure. We feel that measurements given a better indication as to size rather than dress sizes as these can differ greatly. This also helps Wardrobe Mistresses costuming a show as much as possible with information as to whether a costume will fit a cast member. Please remember that the sizes are those of the costume, and NOT the person they are to fit!

Inside Leg Measurement
Our inside leg measurements have been taken from the crotch seam to the hem of the garment.

Length Measurement
Our length measurements have been taken from the "nape of neck" position for full length garments and tops, regardless of the style of the costume. For trousers and skirts the measurement has been taken from the waistband to the hem.

Sleeve Measurement
Our sleeve measurements have been taken from the shoulder seam if one is available, otherwise from at the outside edge of where the shoulder ends and arm position on the costume falls

Weight
Our costumes have all been weighed to enable a customer to ascertain their thickness for stage use under lights and also to indicate the potential price for delivery costs which are in addition to the hire fee.

Hire Information Sheets
Hire Information Sheets will be sent With any costume which has specialist parts or specific Terms and Conditions relating to the hire

How do I reserve a costume for hire?
Please contact us using the "ASK US ABOUT THIS PRODUCT" button on each hire listing to check the availability of your costume and advise us of your requirements. We will invoice you for the hire fee, carriage costs (weight dependant) and the separate deposit/insurance. Once the payments have been received by us, your costume(s) will be reserved. They will be dispatched in a timely manner before your event or available to collect on a date agreed with our staff. Please see our Hire Terms and Conditions for further details

How do you transport your hire costumes
We currently send our costumes by either Royal Mail Next Day Delivery if the parcel is under 2KG or by Parcelforce if over 2KG or very bulky

How many costumes do you have?
We have access to over 4000 costumes, a small fraction of which are listed here on our site. We regularly hold photo shoots to enable both existing costumes and newly purchased items to be added to our website. If you do not see what you are looking for on our site, please ask us if we have it in stock!

Where do your Hire Costumes come from?
Our hire costumes have been purchased from other hire facilities which have since closed, at auction from theatre wardrobe departments (such as the RSC at Stratford prior to their 2007 refurbishment), theatre groups and individuals. We also make our own costumes on site for specific shows and clients and these are added to the hire after the performances have finished.

Would you like a picture of us in your costume?
Yes please! We are very happy to have pictures sent to us of customers in our costumes and if suitable will also use the pictures on our website with your permission.

Do you accept Returns
Please see our Returns information on our Terms and Conditions page. Purchases must be unworn, complete with all external manufacturers packaging and fully resaleable to another customer as a new garment

How long do I have to return item?
Request to return your purchase must be made within 48 hours of delivery. You have thirty (30) days from the date it arrives to return.

Theatrical Threads Limited. Registered Office: 10 Portland Business Centre, Manor House Lane, Datchet, Berkshire, SL3 9EG.
Registered in England. Registration No: 06520789. VAT Registered: UK 108 3464 26