Theatrical Threads ship using Royal Mail. We walk to a local Post Office every day. Twice during busy periods.
Our usual posting time is 4pm. Please check the HOME page of the website for any published changes to our routine
All delivery timescales quoted are estimates, based on our experiences of retailing online.
We cannot accept any responsibility or liability for delayed delivery, loss or damage of packages caused by a third party.
IF there is an unforeseen delay on your order, caused directly by our company, you will be contacted directly by us.
We obtain a Certificate of Posting for every parcel that we send as proof that it has been dispatched and tracking information will be provided for every purchase
Whilst we take every effort to prevent shipping damage occasionally this does occur. Please do not sign for any purchases until you have inspected for damage. If you have already signed for the merchandise please retain the original shipping packaging and contact us within 24 hours. We may ask you to take photographs of the damage
We are very happy to add personal notes to parcels asking a postman to deliver to an alternative address if out.
We DO NOT under any circumstances add notes to parcels that say "Please leave on my doorstep" or "Please leave over back gate" All parcels require signature for the safety of you as a customer and us as a retailer.