If you wish to cancel an order before it is dispatched please phone 07590453686 or email email@example.com.
If you wish to cancel your order and return your purchase;
Theatrical Threads is committed to providing full customer satisfaction. We are fully compliant with the European Consumer Rights Directives. Please advise us within 14 calendar days of delivery if you wish to return your purchase. Your parcel must be returned to us within 30 calendar days of notification to return, Customers are responsible for the cost of postage when returning any purchase to us.
ALL RETURNS SHOULD COMPLY AS FOLLOWS;
Returns should be fully resalable to another customer as a brand new product.
Returns should be unworn, in the manufacturers original and undamaged packaging, complete with all tags and labels
Theatrical Threads reserves the right to refuse to refund on any return should be consider that they have been worn
Theatrical Threads will NOT refund on masks which are returned with a smell of cigarette smoke, perfume, stains or marked with make up.
Theatrical Threads does not refund on purchases left abandoned at Post Office depots and returned to us by Royal Mail.
Our refund policy does not affect in any way the manufacturers warranty
We cannot accept responsibility for lost or misdirected returns. For your own protection you should arrange for any goods to be returned by a tracked postage service.
The return policy is in addition to your statutory rights which will remain unaffected.
If a refund is required for a parcel that goes missing in transit to a customer then we will Email you a Missing Parcel Claim Form, to be completed signed and returned to us. This form will be sent to Royal Mail along with printouts of your order and as soon as your form is back with us, we will refund you.